334bd Privacy Policy — Your Data, Protected

1. Introduction

334bd ("we", "us", "our") operates the online gaming platform available at 334bd.club (the "Platform"). We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all users of the 334bd Platform, including registered account holders and visitors who browse the Platform without creating an account. By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.

2. Information We Collect

We collect and process the following categories of personal data in connection with your use of the 334bd Platform:

Registration and Account Information

• Full name, date of birth, and national identity information provided at registration or during KYC verification.
• Mobile phone number (used as your primary account identifier and contact method on 334bd).
• Email address, where provided, used for account notifications and support correspondence.
• Documents provided for identity verification, including copies of national identification cards or other government-issued photo ID.

Transaction and Financial Information

• Records of all deposits, withdrawals, wagers, wins, and losses on your 334bd account, including timestamps and amounts.
• Payment method identifiers associated with your account (for example, the mobile number registered to your bKash or Nagad wallet). We do not store full payment account credentials or PIN numbers.
• Records of any bonus offers claimed, wagering requirement progress, and promotional credits applied to your account.

Technical and Usage Information

• IP address, device type, operating system, browser type and version, and mobile network operator, collected automatically when you access the Platform.
• Session logs including pages visited, games played, time spent on the Platform, and navigation paths. This data is used to improve Platform performance and detect irregular activity.
• Cookie identifiers and similar tracking technologies. Please see Section 9 of this policy for full details of our cookie use.

3. How We Use Your Information

334bd uses the personal data we collect for the following purposes:

• To create, manage, and operate your 334bd account, including processing your registrations, verifying your identity, and maintaining account records.
• To process deposits, withdrawals, and all financial transactions on your account, and to maintain accurate financial records.
• To verify your eligibility to use the Platform, including your age (you must be 21 or older), your geographic location, and your identity documentation.
• To provide customer support, respond to your queries, and handle complaints or disputes relating to your account or any game outcome.
• To detect and prevent fraud, money laundering, account abuse, bonus abuse, cheating, and any other illegal or prohibited activity on the Platform.
• To send you promotional communications about 334bd offers, bonuses, and seasonal promotions — where you have opted in to receive such communications. You may opt out of promotional emails at any time by contacting [email protected].

4. Legal Basis for Processing

334bd processes your personal data on the following legal bases:

• Contract performance: processing that is necessary to operate your account, process transactions, verify your identity, and deliver the services you have registered for.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering regulations, age verification requirements, and fraud prevention obligations.
• Legitimate interests: processing that supports 334bd's legitimate business interests, including fraud detection, platform security, responsible gaming enforcement, and improvement of platform features — where these interests are not overridden by your own rights and interests.
• Consent: processing for direct marketing communications, where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.

5. How We Share Your Information

334bd does not sell your personal data to any third party. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and under appropriate contractual safeguards:

• Payment processors and mobile financial service providers (including bKash, Nagad, and Rocket) — for the purpose of processing your deposit and withdrawal transactions. These providers handle transaction data under their own privacy policies and regulatory frameworks.
• Identity verification and KYC service providers — to verify your age, identity, and address as required by our responsible gaming obligations and fraud prevention procedures.
• Fraud prevention and anti-money laundering compliance services — to identify and prevent financial crime, bonus abuse, and account fraud. Sharing in this context is necessary to comply with our legal obligations.
• Law enforcement agencies, regulatory bodies, or courts — where we are required by law, a court order, or a regulatory directive to disclose information about a specific account or transaction.

All third parties with whom we share personal data are contractually required to keep it confidential, to use it only for the purpose for which it was shared, and to apply at minimum the same level of data security that 334bd itself applies. We do not transfer personal data outside Bangladesh except where necessary to operate the Platform and where appropriate safeguards are in place.

6. Data Security

334bd takes data security seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit between your device and the Platform, encrypted storage of sensitive account data at rest, strict access controls limiting which 334bd personnel can view personal account data, and regular internal security reviews.

While we take every reasonable precaution, no method of transmitting or storing data over the internet is completely secure. If you suspect that your 334bd account has been accessed without your authorisation, please contact us immediately at [email protected]. We will investigate the matter promptly and take any necessary remedial action.

7. Data Retention

334bd retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance policies. Specifically: account registration data and identity verification documents are retained for a minimum of five years after account closure; transaction records are retained for a minimum of five years from the date of each transaction; support correspondence is retained for three years from the date of the most recent communication.

When your personal data is no longer required for any of the above purposes, and when retention is no longer required by law, we will securely delete or anonymise it. You may request earlier deletion of your data (subject to our legal retention obligations) by writing to [email protected]. We will respond to all deletion requests within 30 days.

8. Your Rights

You have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you. We will provide this within 30 days of receiving a valid request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being disputed.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing. You may also object at any time to the processing of your data for direct marketing purposes.

We will respond to all rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for making a rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

9. Cookies and Tracking Technologies

334bd uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow us to recognise your device on return visits, maintain your session while you are logged in, and collect aggregated analytics data about how the Platform is used.

Types of Cookies We Use

Strictly necessary cookies: these are essential to operate the Platform and cannot be switched off. They include session authentication cookies that keep you logged in, security cookies that help detect fraud, and cookies that remember your language preference. Functional cookies: these allow the Platform to remember choices you have made (such as your preferred payment method display) to provide a more personalised experience. Analytics cookies: these help us understand how visitors interact with the Platform by collecting anonymous aggregate data about page visits, game preferences, and session duration.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent the Platform from functioning correctly and you will not be able to log in to your account or place bets. Blocking analytics or functional cookies will not prevent you from using the Platform but may reduce the quality of your experience.

10. Third-Party Services

The 334bd Platform is powered in part by third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming. When you play games supplied by these providers, certain gameplay data (such as your player session identifier and bet amounts) may be transmitted to and processed by those providers in order to deliver the game. This is necessary for contract performance. These providers operate under their own privacy frameworks and are independently audited for fair play and data security. 334bd does not control the data practices of independent game providers beyond the contractual obligations we impose on them as part of our platform agreements.

11. Protection of Minors

The 334bd Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided personal data to us, we will immediately suspend the account, delete the associated personal data, and, where required, report the matter in accordance with applicable law. If you believe a minor is using the 334bd Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

334bd reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where practicable, notify registered account holders by posting a notice on the Platform or by sending an email to the registered address on file. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any material change to this Privacy Policy, you should stop using the Platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 334bd handles your personal data, please contact our support team by email at [email protected]. Please include your registered mobile number in your message so we can locate your account and respond accurately. All privacy-related correspondence is handled with strict confidentiality. Our team typically responds within a few hours during Bangladesh Standard Time (UTC+6) business hours, and within 24 hours at all other times.